GapSight: What Reviews Don’t Say

GapSight is different because it doesn’t just show what users say — it reveals what they don’t say. Most review tools stop at ratings and sentiment. GapSight goes deeper by finding missing feedback, hidden frustrations, and unmet expectations inside reviews. Instead of just “good or bad,” it shows: --> what users expected but didn’t get --> what keeps coming up indirectly in complaints --> what product gaps are stopping satisfaction